Most items on our site include a 60-day warranty that begins on the date the item is received by the buyer. This warranty ensures that the item will function as intended during the warranty period, with the exception of any defects, damage, or issues that were clearly stated in the product listing before purchase. Items must be used under normal operating conditions and for the proper application as shown in the fitment section of our listings to qualify for warranty coverage. Certain items, such as electrical components, hydraulic components, and other specialized parts, may have a different warranty period or may not carry a warranty. Any warranty limitations, exclusions, or time frames specifically stated in an individual product listing will apply to that item and will take precedence over the general 60-day warranty stated on this page. Drivetrain components will not qualify for warranty coverage if installed on vehicles with aftermarket tuning or significant power upgrades, including turbochargers, superchargers, or other modifications that materially increase the vehicle’s original power output. For an approved warranty claim, at our discretion, we may provide a replacement item of similar or better condition. If a suitable replacement cannot be supplied, the item may be returned for a refund. Please contact us immediately if you are having an issue with an item that is under warranty. Professional diagnostics may be required to determine if an item is faulty. Attempting to repair or make modifications to an item will void any warranty. No labor, diagnostic, or towing costs will be covered under warranty. This warranty is non-transferable. It is only applicable to the original purchaser.
All returns that are not due to shipping damage or an issue with the item, such as no longer needing the item or being purchased by mistake, will have a 14 day return window from the day that the item is received. These types of returns will be issued a refund minus a 15% restocking fee. This restocking fee covers our costs for the initial shipping and materials, retesting, relisting and inventorying the item again. Any shipping charges that were paid for during the order are non-refundable. The buyer is responsible for shipping the item back to us at their expense, as well as any shipping issues that may occur such as a lost item or it being damaged in shipping (please insure the return shipment). Once the return request is accepted, there will be a 14 day window to ship the item back to us. We will only accept a return when we have received the item in the exact condition as when it was purchased. We have full discretion to deny any returns that do not meet this requirement.
Exchanges
Exchanges are also accepted within 14 days from the date the item is received. Items being exchanged must be returned in the same condition as when they were purchased. The buyer is responsible for return shipping costs unless the exchange is required because the item received was incorrect, defective, or damaged. All exchanges must be approved by JDM Motors Iowa before the item is shipped back. Any difference in price between the original item and the replacement item will be charged or refunded as applicable.
Hydraulic or electronic parts (due to inability to retest returned parts).
Any part that is stated as “non-returnable” or listed as “for parts or not working” on the listing.
Aftermarket / Performance Upgrade Parts.
Refund Processing
Once the returned item has been received, it will be inspected to confirm that it meets our return requirements. Approved refunds will be processed within 5 business days after the returned item has been received and inspected.
All cancellation requests must be placed before an item has been shipped. Once an item has shipped, the order will no longer be eligible to be cancelled. For local pickup orders, after 14 days from when the order is placed, it will no longer be eligible to be cancelled. Cancellations will not incur any cancellation or restocking fees, as long as they are requested on time.
***All warranty claims or returns need to be approved before sending the item back to us. These requests will be denied if the buyer had not contacted us previously and received an RMA (Return Merchandise Authorization) number for the item.***
